Fair and transparent

Refund Policy

Last updated: October 4, 2026

1. Overview

We want NEYUNA to be a service you trust. This policy explains how cancellations, returns, and refunds work for product orders placed through the NEYUNA marketplace and for subscriptions. Nothing in this policy limits your statutory rights under the Consumer Protection Act, 2019 (India).

2. Marketplace Product Orders

• Before shipping: you can cancel an order at any time before it is dispatched, and you will receive a full refund.
• After delivery: unopened products in their original packaging can be returned within 7 days of delivery. Opened or used skincare products cannot be returned for hygiene reasons.
• Damaged or incorrect items: if your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery and we will arrange a replacement or full refund, including return shipping.
• Refund timing: approved refunds are issued to the original payment method within 5–7 business days, depending on your bank or card issuer.

3. Subscriptions

NEYUNA is currently free for everyone during early access. When paid plans launch, you will be able to cancel any time from within the app. For charges made in error, or where a paid plan did not deliver its described value, contact us within 14 days of the charge for a pro-rated or full refund at our discretion.

4. How to Request a Refund

• In the app: open the order in your Order History and choose Return or Cancel, or
• Email support@neyuna.com with your order ID and a brief description of the issue.

We respond to refund requests within 2 business days and keep you updated at every step.

5. What We Cannot Refund

• Opened or used skincare and consumable products (hygiene reasons).
• Products returned after the 7-day return window without a defect.
• Change-of-mind returns on redeemed promotional or free items.

6. Contact

Questions about this policy? Email support@neyuna.com and we will help.